The New York Public Library
Customer service
The Library Shop Shipping Rates - Continental US
All orders within the continental United States are shipped UPS Ground (1-6 days for delivery), unless otherwise specified by the customer. All orders must be placed by 1 p.m. Eastern time to be considered for that business day. Priority orders placed by 1 p.m. Eastern time (excluding weekends and holidays) will be shipped the same day. Please note that a street address is necessary for all UPS shipments.

Shipping rates for continental US are listed below.
Order Total UPS Ground UPS 2nd Day UPS Next Day
Up to $15.00 $5.95 $19.95 $33.95
$15.01 to $30.00 $5.95 $21.95 $35.95
$30.01 to $50.00 $5.95 $24.95 $38.95
$50.01 to $100.00 $7.95 $27.95 $41.95
$100.01 to $150.00 $9.95 $29.95 $43.95
$150.01 to $200.00 $11.95 $31.95 $45.95
$200.01 and Up $13.95 $37.95 $51.95
On UPS Ground orders $400 and up, you will be contacted.

Note: Certain oversized and overweight items will incur a shipping surcharge, as indicated by the truck icon on the product page.

Feel free to call (212) 930-0869 during our regular business hours Monday through Friday from 9 a.m. to 5 p.m., or e-mail us at libraryshop@nypl.org with any questions about shipping, or if you require additional information.


The Library Shop Shipping Rates - Non-Continental US, P.O. Box, APO/FPO and Canada

Orders shipped outside of continental United States, P.O. Box, APO/FPO addresses and Canada are shipped USPS Priority Mail. If applicable, USPS Express Mail is used for expedited shipping.

Shipping rates for non-continental US, P.O. Box, APO/FPO addresses and Canada are listed below.
Order Total USPS Priority Mail USPS Express Mail
Up to $50.00 $24.95 $38.95
$50.01 to $100.00 $27.95 $41.95
$100.01 to $200.00 $31.95 $45.95
$200.01 and Up $33.95 $47.95

Note: Certain oversized and overweight items will incur a shipping surcharge, as indicated by the truck icon.

Feel free to call (212) 930-0869 during our regular business hours Monday through Friday from 9 a.m. to 5 p.m., or e-mail us at libraryshop@nypl.org with any questions about shipping to non-contiguous US, P.O. Box, APO/FPO addresses and Canada, or if you require additional information about your order.
The Library Shop Shipping Rates - International

All international orders are shipped USPS International Priority (8 to 14 days for delivery), or International Express Mail (7 to 10 days for delivery).

Please note that customs procedures vary from country to country and may impact the date of delivery. PLease be aware that some countries' postal service may place restrictions/prohibitions on international shipping of certain items which we are unable to contravene.

International order recipients are responsible for any customs duties, taxes, or special fees applied upon delivery in the destination country.

Shipping rates for international orders are listed below.
Order Total USPS International Priority USPS International Express
Up to $50.00 $35.00 $55.00
$50.01 to $100.00 $45.00 $65.00
$100.01 to $200.00 $55.00 $75.00
$200.01 to $300.00 $65.00 $90.00
$300.01 to $400.00 $75.00 $105.00
$400.01 and Up $85.00 $120.00

Note: Certain oversized and overweight items will incur a shipping surcharge, as indicated by the truck icon.

If you would like information about delivery time, have special shipping instructions or questions about items that may be restricted or prohibited in another country, please call (212)-930-0869 Monday through Friday, 9 am to 5 pm, or email libraryshop@nypl.org.
Returns and Exchanges
If you are not completely satisfied with an item you purchased, you may return it within 30 days along with your receipt, in the original packing materials if possible. Returned items must be in saleable condition. If the merchandise is damaged or defective at the time of delivery, please contact Customer Service for instructions. We will be happy to provide an exchange or refund as you wish. Please note that we cannot refund shipping or gift-wrapping fees.

Items should be mailed to:
The New York Public Library Shop
11 west 40th Street, Room 67
New York, New York 10018
Attention: Returns
About library shop gift certificates
Library Shop gift certificates are valid for one year from the date of notification messages, and can be used for any merchandise in the Library Shop. They cannot be used towards the purchase of NYPL Memberships, lecture tickets or other Library Services or the purchase of other gift certificates.

Be sure to keep a copy of your gift certificate redemption code in order to use it online. Please remember that this code is freely transferable, so you should protect it as if it were money. To use your gift certificate at The Library Shop, enter your gift certificate code in the appropriate box at checkout. Your gift certificate can be used at our shop in The Stephen A. Schwartzman Building in Manhattan. All of the same conditions and limitations that apply on line also apply to gift certificates use in our Manhattan shop.
Friends' and Corporate Members' Discounts
Friends of The New York Public Library receive a 10% discount on all purchases excluding gift certificates, gift wrapping and shipping charges. Employees of the Library's Corporate Member companies receive the same discount with the same limitations.

You can join in supporting the important work of The New York Public Library, and receive your membership discount immediately on all purchases by clicking here http://www.support.nypl.org/friends/ and becoming a Friend of the New York Public Library.
Volume Discounts and Corporate Sales
We will gladly provide you with a price quote on quantity orders. Please e-mail us at libraryshop@nypl.org with the item and quantity that interests you.
Order Acceptance Policy
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Library Shop reserves the right at any time to accept or decline your order.
Online Security
The Library Shop secure server software uses industry-standard Secure Socket Layer (SSL) encryption technology. SSL encodes your personal information, including credit card number, name, and address, as it travels over the Internet so that all transactions are secure.
Privacy Policy
The New York Public Library is committed to protecting the privacy of our users, customers, members, donors, and friends. We believe that maintaining our patrons' privacy is important, and we have created this Privacy Policy so that our patrons can learn what the Library does with information it may obtain about its patrons. See the full statement at: http://www.nypl.org/legal/privacy.cfm